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Privacy

 

Firstly, you need to know that we take your privacy VERY seriously. As seriously, or actually rather more seriously, than we take our own privacy, and that’s pretty seriously. So please understand that the information below is set out in good faith and that it is always our intention to do the right thing by you, our customer. If you see anything below that you don’t understand or which worries you, please drop us an email and we’ll do our best to reassure you or correct our policy if necessary.

 To summarize our policy:   We do gather certain information about you when you visit and use our store such as, for example, your address when you buy something, or your email address if you sign-up to our newsletter. Like ALL ecommerce companies, we contract with other companies for certain services (e.g. processing credit cards) and we do need to share some of your information with them for these tasks. We promise to only use trusted companies for these tasks, to only to share what we have to to enable them to carry out their tasks.

 However, what we won’t do, and won’t allow any of our contractors to do, is use your data for any purpose other than the purpose that you agreed to when you gave us the data. We definitely won’t be selling or exchanging your information with any other party for their commercial use.

  

WHAT DO WE DO WITH YOUR INFORMATION?

 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 With your permission (and only with your permission), we may send you emails about our store, new products and other updates.

  

HOW DO YOU GET MY CONSENT?

 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.

 If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

  HOW DO I WITHDRAW MY CONSENT?

 If you opt-in to receive our newsletter or similar emails, but then you change your mind, you may withdraw your consent for us to send these emails at anytime by contacting us at gareth@craftedcupcompany.com. Alternatively you can opt-out from your store account or by simply clicking the ‘unsubscribe’ link on one of our emails. (We’d be grateful if you didn’t report us as ‘spam’, unless you genuinely feel that our emails were unsolicited, because this makes it harder for us to send emails to customers who do want them. Therefore we’d be grateful if you would use one of the other methods).

  

DISCLOSURE

 We may (actually probably will) disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  

DO YOU SHARE MY DATA WITH ANYONE ELSE?

 We categorically will not sell, exchange, or give your data to any other party for their own use, unless required to do so by law. However, in order to run our business we do use various trusted third-party providers to process payments, provide shipping services, collect and manage feedback, and certain other business related activities. In some cases we need to share some of your data with these third-parties.

 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Payment:

 Please understand that your payment information is collected by the payment processor, not by us. We don’t see your payment information and we don’t want to see it. Please do not send credit card details to us in emails or try to give us this information by phone. Our website is as secure as we can practically make it and we’d prefer you to use that, because the alternatives are much less secure.

 When you enter credit card or other payment information into our shopping cart, our trusted payment processer will store your payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Links

 When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

  

SO HOW IS MY DATA PROTECTED?

 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 If you provide our trusted payment provider with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-128 bit (or higher) encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  

DO YOU USE COOKIES?

 Yes, we use a few. They mostly make sure that the messages we give you are appropriate, e.g. we don’t treat you like a first-time customer if you’re not. But we do also use some cookies to help us work out how you reached our website, because this helps us to plan future marketing efforts.

  

CHANGES TO THIS PRIVACY POLICY

 We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

 If our store is acquired or merged with another company (this isn’t in our plan), your information may be transferred to the new owners so that we may continue to sell products to you.

  

QUESTIONS AND CONTACT INFORMATION

 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then please contact us at gareth@craftedcupcompany.com or by mail at The Crafted Cup Company Ltd

 Re: Privacy Compliance

36 Stotfold Road, Arlesey, United Kingdom, SG15 6XT

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